FAQs

1. How can I contact you?

You can contact us by sending an email to lightzen.eu@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and fastest delivery for our customers.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please contact us at lightzen.eu@gmail.com to initiate the refund process.

4. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I return a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

6. Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. If you have any questions about the return eligibility of a specific item, please reach out to us.

7. Can I exchange an item?

If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can place a new order for the desired item.

8. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that shipping times and fees may vary depending on the destination. You can find more information about our shipping options during the checkout process.

9. How can I track my order?

Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

10. What if I have a problem with my order?

If you have any issues or concerns with your order, please contact us as soon as possible. We are here to assist you and will work to resolve any problems to your satisfaction.